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Received - Ticket just came into the system
Open (& Re-Opened) - Just denotes that someone has "looked at" this ticket and decided it seemed validthis seems to be a valid ticket & that it is not yet "fixed".
In Progress - Denotes someone is working on it (rarely used)
Resolved - Denotes ticket is fixed/complete
Closed - Also denotes ticket is fixed complete (we use it interchangeably with "Resolved")

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