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All DSpaceDirect plans come with access to a customer support ticket system for 10 free support requests annually.  The Extended Support Package allows unlimited access to our customer support ticket system for support needs, questions, and other issues. This package is especially useful for large migration accounts.

Timeline for New Account Implementation

A new DSpaceDirect account can take from 4-10 weeks to implement. The implementation does not begin until a service level agreement has been executed, and the subscription invoice has been paid.

Factors that influence implementation timing include how many other new accounts are in the implementation process queue (May-September can be particularly busy) and the number of add-on packages required. If packages such as Custom URL or Local Authentication are included, it is important to inform local web administrators and authentication managers early in the process so they are aware of the requirements for these packages.

Security

Please see our Security FAQ.

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