Service Documentation

All members of the Spotlight Community are welcome to contribute content to this page. We benefit from sharing how we support Spotlight at our respective institutions.

Would you like to contribute content to this wiki? You will need an account. Just send an email to wikihelp@lyrasis.org to get started.

Short contributions are ideal for this page. If your contribution is lengthy, please consider creating a new wiki page or attachment and linking to it from this page.

Analytics

This is a section for sharing information about Spotlight analytics used by local instances.

• Creating Analytics Dashboards using Universal Analytics - This document is an archive of a former wiki page about creating an Analytics Dashboard using Universal Analytics. The content is preserved for reference but is no longer relevant following the transition to Google Analytics 4 (GA4).

Application Support

This is a section for sharing information about Inception Decks and other tools and techniques for supporting application development. This is about product management and user experience design (and anything related), and not about writing code for the Spotlight application.

• Inception deck created for the 2025 community sprint by the Product Owner (in concert with the Technical Lead) to help kick off the sprint.

Best Practices & Frameworks

This is a section for sharing best practices and frameworks for providing service management support for a local Spotlight installation.

• Service design is an approach that applies design thinking and human-centered design to services, aiming to create exceptional end-to-end service experiences.
  • Resources
    • This is Service Design Thinking
    • This is Service Design Doing: Applying Service Design Thinking in the Real World
• Evolution of a Service Management Framework: Spotlight at Stanford as a Use Case

Local Service Documentation

This is a section for sharing internal and external service documentation in support of Spotlight.

• Cornell
  • Cornell Spotlight Help
• Harvard
  • Copy of Service Wiki as of May 1, 2026
  • Demo site - Used to showcase Spotlight's features
•  Stanford
  • Exhibits Documentation - This is comprehensive documentation for exhibit creators which supplements our mandatory 90-minute live Zoom training session for new exhibit creators. Provides information and examples to support building Spotlight Exhibits. Describes how to create feature and about pages, browse category pages, and illustrates the use of the different standard and exhibit item widgets that are available. Additional information is provided via FAQ and Accessibility pages.
  • Spotlight Exhibits service page on the Stanford Libraries website.
  • Spotlight Exhibit Sponsorship Requirements for Stanford Students

Service Teams

This is a section for sharing information about  service team charters, tasks, and team composition at different institutions.

• Stanford
  • Spotlight Service Team Charter - created when service team was established in 2016; portions still relevant in 2025 (see comment in document).
  • Information about the Spotlight Exhibits Service Team.