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Property:	`request.item.type`
Example Value	`request.item.type = all`
Informational Note	This parameter manages who can file a request for an item. The parameter is optional. When it is empty or commented out, request a copy is disabled across the entire repository. When set to all, any user can file a request for a copy. When set to logged, only registered users can file a request for copy.
Property:	`mail.helpdesk`
Example Value	`mail.helpdesk = foo@bar.com`
Informational Note	The email address assigned to this parameter will receive the emails both for granting or rejecting request a copy requests, as well as requests to change item policies. This parameter is optional. If it is empty or commented out, it will default to `mail.admin`. WARNING: This setting is only utilized if the `RequestItemHelpdeskStrategy` bean is enabled in `[dspace]/config/spring/api/requestitem.xml` (see below)
Property:	request.item.helpdesk.override
Example Value	`request.item.helpdesk.override = true`
Informational Note	Should all Request Copy emails go to the `mail.helpdesk` instead of the item submitter? Default is `false`, which sends Item Requests to the item submitter. WARNING: This setting is only utilized if the `RequestItemHelpdeskStrategy` bean is enabled in `[dspace]/config/spring/api/requestitem.xml` (see below)

Selecting Request a Copy strategy

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