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Comment: mail.helpdesk parameter

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After approving or rejecting the request for a copy, the contents of the form will be sent together with the associated files to the email address of the requester. In case the access is rejected, only the reason will be sent to the requester. 

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Email templates

The Most of the email templates used by Request a Copy are treated just like other email templates in DSpace. The templates can be found in the /config/emails directory and can be altered just by changing the contents and restarting tomcat.

request_item.admintemplate for the message that will be sent to the administrator of the repository, after the original submitter requests to have the permissions changed for this item.
request_item.authortemplate for the message that will be sent to the original submitter of an item with the request for copy.

The templates for emails that the requester receives, that could have been customized by the approver in the aforementioned dialog are not managed as separate email template files. These defaults are stored in the Messages.properties file under the keys

itemRequest.response.body.

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approveDefault message for informing the requester of the approval
itemRequest.response.body.rejectDefault message for informing the requester of the rejection

Configuration parameters

Request a copy is enabled in DSpace 4 by default. Only two configuration parameters in dspace.cfg relate to Request a Copy:

Property:

request.item.type

Example Value

request.item.type = all

Informational Note

This parameter manages who can file a request for an item. The parameter is optional. When it is empty or commented out, request a copy is disabled across the entire repository. When set to all, any user can file a request for a copy. When set to logged, only registered users can file a request for copy.

Property:

mail.helpdesk

Example Value

mail.helpdesk = foo@bar.com

Informational Note

In JSPUI, the email address assigned to this parameter will receive the emails both for granting or rejecting request a copy requests, as well as requests to change item policies. In XMLUI, the parameter will also receive these requests to change item policies. However, the actual requests for copy in XMLUI will initially be directed at the email address of the original submitter. When this email address can not be retrieved, the address in mail.helpdesk will be used as a fallback.

This parameter is optional. If it is empty or commented out, it will default to mail.admin.