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The error Adobe device activations reached, which may occur when loading  may occur in a SimplyE app (especially on Android devices) when opening the SimplyE app on a mobile phone or tablet. The error indicates that a particular "user" account in the Circulation Manager has been activated on too many devices activatedor too many times on the same device. This is an error resulting from Adobe's DRM licensing scheme. (For more information on how Adobe DRM works, see the article How Adobe DRM Works in SimplyE.) In the case of SimplyE, the "user" is known in the Circulation Manager by a unique identifier, which the Circulation Manager uses when communicating with an Adobe licensing server. Adobe allows each user to "activate" a total of six devices to access DRM-protected content. Theactivations The max activations reached error occurs most often when a user uninstalls the SimplyE app from a mobile device without logging out of the library accounts she has created to library collection(s) in SimplyE. Users sometimes uninstall and reinstall the app as a potential way to resolve app issues. But doing so without first logging out of the library account(s) burns a device activation each time.

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• access currently borrowed materials
• access holds placed on items
• access bookmarks created for books borrowed

Before resetting a patron's Adobe ID, it is important to discuss these ramifications with them. In the Admin interface screen for resetting a patron ID, the following note is included:

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Along with these caveats, patrons should be provided a copy of the app cleanup instructions provided belowDo be sure to explain this to the user before resetting their user account.

Steps to Reset Account ID

To reset a user's Adobe account ID follow the one of the options below for your version of the Circulation Manager:

Command Line (Version 2.2.9 or earlier):

1. Log into the circ-webapp container's host instance
2. Enter the container: sudo docker exec -it circ-webapp /bin/bash
3. Activate the Python virtual environment: source env/bin/activate
4. Run the script to reset adobe ID (either using `adobethe user's activations (substitute the actual user barcode for the bracketed placeholder): bin/repair/adobe_account_id_reset` reset --delete LIBRARY SHORT NAME PATRON IDENTIFIER
5. Review any output for issues
6. To finish, deactivate the virtual environment: deactivate
7. Exit the container: exit

Admin Interface

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or the web interface at http://califa104.simplye-ca.org/admin/web/patrons/CACCCL)

Patron Steps to Re-Install the App (TODO: Finish below)

(Version 2.2.10 and later):

1. After logging in to the admin interface, select the library of the affected patron.
2. Click "Patrons"
3. Enter the patron's identifier in the "Identifier" box.
4. Click "Submit" to look up the patron.
5. Follow the instructions (this includes notifying the patron of what will happen and explaining the cleanup they'll have to do on their side–see below)
6. Check the box "Patron has been informed about this change"
7. Click the button "Reset Adobe ID"

Patron App Cleanup Steps

On the patron side, one cannot simply uninstall and reinstall the SimplyE app. (As mentioned above, this is actually one of the leading causes of these problems.) Instead, the patron must follow the procedure below for her type of mobile device.

Following the instructions below will remove all references to the patron's old Adobe ID on their mobile device. Afterward, After resetting the account in the Circulation Manager, the patron needs to follow these steps to clear the app's cache and data before their new Adobe ID will be usable. 

On iOS devices

With iOS devices, the reset process is easier. A patron simply needs to log out of their library account and then log back in.

On Android Devices

With Android devices the process is more cumbersome. A patron must log out of their library and also clear their app cache and app data for SimplyE. After clearing data, then they can log back in to their library account. Clearing data, however, is a complete process

1. Log out of each library for which the user has an account in the SimplyE app:
   1. Tap the "hamburger" menu icon in the upper left corner of the app
   2. Tap the Settings menu item
   3. Tap the Accounts item
   4. Tap the name/icon of the library for which your Adobe ID needs to be reset
   5. Tap the Log Out button
2. Clear the cached data for the SimplyE app:Sign out of the SimplyE app if it is installed
   1. Click ...
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   2. Go to the general Settings area on the device
   Select
   1. Tap the
   equivalent of "
   1. Apps
   " or "App settings"
   1. (or equivalent) item in the Settings menu
   Scroll
   1. In the apps pane, scroll the list of apps
   , if necessary, and tap
   1. to display the SimplyE app item
   2. Tap the SimplyE item
   3. Tap the Storage item
3. Tap Clear App Cache and Clear App Data buttons

1. Log out of the library account in the SimplyE app
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   2. bbb
2. Clear the app cache and data as shown below

Patron Steps Upgrading or Re-Installing the App

Because of the potential for 

3. clear app cache and data (instructions above) if on android
4. log in to simplye
other nitpicky information just in case it helps:

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1. 1. Tap the Clear data button (or equivalent)
   2. Tap the Clear cache button