Page History
...
| Warning |
|---|
Available in 7.5 or later. However, in 7.5, users approving/rejecting these requests via the HelpDesk workflow must first authenticate. This is a known bug as described in https://github.com/DSpace/DSpace/issues/8636 As of 7.6, the HelpDesk workflow can be performed without requiring authentication (issue #8636 has been fixed) |
(Optional) Request Item with HelpDesk intermediary, is steered towards having your Repository Support staff act as a helpdesk that receives all incoming RequestItem requests, and then processes them. This adds the options of "Initial Reply to Requestor" to let the requestor know that their request is being worked on, and an option "Author Permission Request" which allows the helpdesk to email the author of the document, as not all documents are deposited by the author, or the author will need to be tracked down by a support staff, as DSpace might not have their current email address.
...
Overview
Content Tools