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(Optional) Requesting a copy with Help Desk workflow

Warning

Not yet implemented in DSpace 7. At this time there Available in 7.5 or later.  However, in 7.5, users approving/rejecting these requests via the HelpDesk workflow must first authenticate.  This is a known bug with the HelpDesk strategy/workflow described at as described in https://github.com/DSpace/DSpace/issues/8304 which blocks users from approving/rejecting these requests via the HelpDesk workflow. 8636

(Optional) Request Item with HelpDesk intermediary, is steered towards having your Repository Support staff act as a helpdesk that receives all incoming RequestItem requests, and then processes them. This adds the options of "Initial Reply to Requestor" to let the requestor know that their request is being worked on, and an option "Author Permission Request" which allows the helpdesk to email the author of the document, as not all documents are deposited by the author, or the author will need to be tracked down by a support staff, as DSpace might not have their current email address.

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