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Not yet implemented in DSpace 7. While you can enable the HelpDesk option, it currently works the same as the above submitter option – except it sends the request to the "email.helpdesk" configuration instead.At this time there is a known bug with the HelpDesk strategy/workflow described at https://github.com/DSpace/DSpace/issues/8304 which blocks users from approving/rejecting these requests via the HelpDesk workflow. |
(Optional) Request Item with HelpDesk intermediary, is steered towards having your Repository Support staff act as a helpdesk that receives all incoming RequestItem requests, and then processes them. This adds the options of "Initial Reply to Requestor" to let the requestor know that their request is being worked on, and an option "Author Permission Request" which allows the helpdesk to email the author of the document, as not all documents are deposited by the author, or the author will need to be tracked down by a support staff, as DSpace might not have their current email address.
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