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Command Line (Version 2.2.9 or earlier):

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bin/repair/adobe_account_id_

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reset --delete LIBRARY SHORT NAME PATRON IDENTIFIER

Admin Interface

or the web interface at http://califa104.simplye-ca.org/admin/web/patrons/CACCCL)

Patron Steps to Re-Install the App (TODO: Finish below)

  1. After logging in to the admin interface, select the library of the affected patron.
  2. Click "Patrons"
  3. Enter the patron's identifier in the "Identifier" box.
  4. Click "Submit" to look up the patron.
  5. Follow the instructions (this includes notifying the patron of what will happen and explaining the cleanup they'll have to do on their side–see below)
  6. Check the box "Patron has been informed about this change"
  7. Click the button "Reset Adobe ID"

Patron Cleanup Steps

Once a patron's Adobe ID has been reset, they need to remove all references to their old Adobe ID on their mobile device, After resetting the account in the Circulation Manager, the patron needs to follow these steps to clear the app's cache and data before their new Adobe ID will be usable. 

On iOS devices, a patron must log out of their library and log back in.

On Android devices, a patron must log out of their library, clear their app cache and app data for SimplyE, then log back in.

Uninstalling and reinstalling SimplyE will not help; in fact, it's one of the leading causes of these problems. Uninstalling SimplyE without logging out will 'burn' one of your six Adobe ID activations. The "Adobe activations reached" error is displayed when all six activations have been burned.

On Android Devices

  1. Sign out of the SimplyE app if it is installed
    1. Click ...
    2. bb
  2. Go to the general Settings area on the device
  3. Select the equivalent of "Apps" or "App settings" in the Settings menu
  4. Scroll the list of apps, if necessary, and tap the SimplyE app
  5. Tap the Storage item
  6. Tap Clear App Cache and Clear App Data buttons

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Patron Steps Upgrading or Re-Installing the App

Because of the potential for  

3. clear app cache and data (instructions above) if on android
4. log in to simplye
other nitpicky information just in case it helps:

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